Returns & Exchanges
Shopping with Outcast is fun, easy and quick.. As it should be! But if you don't love your item we have a super simple return policy. Making it worry free and easy to shop with us.
-You can return any FULL PRICE item within 14 days of purchase for an E- store Credit
- Sale items cannot be exchanged or refunded (Including items purchased with a discount code over 25%)
-All returns will automatically be issued an E-Store Credit that will allow you to purchase a different item or the same item in a different size
-Please note discount codes cannot be used in conjunction with E-store Credits
-We don't offer refunds for change of mind or incorrect sizing, including orders using Afterpay
-Please take due care when trying on any product(s)
-Associated shipping costs are the responsibility of the customer unless otherwise stated or agreed upon.
CONDITION OF RETURN
-All product(s) must be returned:
unworn and unwashed
with all original tags still attached
not smell of perfume, deodorant or washing powder & Free of make-up or tan marks
- We cannot accept returns on Free Bras, Swimwear, and intimates due to hygiene reasons.
-All shoes must be returned:
in original shoebox (if received with shoebox)
without postage labels
-Please ship the parcel to our mailing address below via a trackable Australia Post Method. All shipping charges are responsibility of the customer. Please include a copy of your invoice in your parcel and make sure your full name is printed correctly.
-Returns are processed within 3 business days of receiving your item/s
RETURNS ADDRESS: PO BOX 322, CARDIFF, NSW, 2285 AUSTRALIA.
ASSESSING THE RETURN
Return product(s) will be assessed and we will notify you if your return has been accepted. Unreturnable items and/or returned items which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer.
(If a refund needs to be processed it will take 5-12 working days)