EASY RETURNS | EXPRESS WORLDWIDE SHIPPING

Returns & Exchanges

 

Shopping with Outcast is fun, easy and quick.. As it should be! But if you don't love your item we have a super simple return policy. Making it worry free and easy to shop with us. 

-You can return any FULL PRICE item within 14  days of purchase for an E- store Credit 

- Sale items cannot be exchanged or refunded (Including items purchased with a discount code over 25%)

-All returns will automatically be issued an E-Store Credit that will allow you to purchase a different item or the same item in a different size

-Please note discount codes cannot be used in conjunction with E-store Credits

-We don't offer refunds for change of mind or incorrect sizing, including orders using Afterpay

-Please take due care when trying on any product(s) 

-Associated shipping costs are the responsibility of the customer unless otherwise stated or agreed upon.

 

CONDITION OF RETURN

-All product(s) must be returned:
unworn and unwashed
with all original tags still attached
not smell of perfume, deodorant or washing powder & Free of make-up or tan marks 

- We cannot accept returns on Free Bras, Swimwear, and intimates due to hygiene reasons. 

-All shoes must be returned:
in original shoebox (if received with shoebox)
without postage labels

    HOW DO I MAKE A RETURN? 
    TO SUBMIT A RETURN PLEASE ENTER YOUR ORDER NUMBER AND EMAIL BELOW
    (PLEASE ENTER # BEFORE YOUR ORDER NUMBER E.G. #000000)
     

    -Please ship the parcel to our mailing address below via a trackable Australia Post Method. All shipping charges are responsibility of the customer. Please include a copy of your invoice in your parcel and make sure your full name is printed correctly. 

    -Returns are processed within 3 business days of receiving your item/s

    RETURNS ADDRESS: PO BOX 322, CARDIFF, NSW, 2285 AUSTRALIA.

     

    ASSESSING THE RETURN
    Return product(s) will be assessed and we will notify you if your return has been accepted. Unreturnable items and/or returned items which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer.

    (If a refund needs to be processed it will take 5-12 working days)

    Search our store